Refund Policy

Learn about our refund policy and terms for money back

DANPAY LTD

DANPAY LTD
Registration Number: 17078580
United Kingdom

Introduction

At DANPAY LTD, we are committed to ensuring customer satisfaction with our digital services. This refund policy outlines the terms and procedures for refunds. As our services are digital, the refund policy differs from physical products.

Important Notice

All our services are digital services. Once the service execution begins, the paid amount cannot be refunded. Please read this policy carefully before purchasing.

1. Non-Refundable Cases

  • After Work Commencement: Once we start the service execution, no refund is possible.
  • Change of Mind: If you change your mind after purchase and we haven't started, we may consider a refund.
  • Completed Services: Refunds are not given for fully delivered services.
  • Custom Projects: Projects developed specifically for you are not eligible for refund.

2. Eligible Refund Cases

  • Technical Issue: If you encounter a technical issue on our side that we cannot resolve.
  • Billing Error: In case of a billing or payment error.
  • Cancellation Before Start: If you cancel before we begin the service execution.

3. Refund Request Period

  • Refund requests must be submitted within 14 days of purchase date.
  • After 14 days, refund requests cannot be accepted.
  • Exceptions may apply in special cases as determined by our support team.

4. Refund Request Procedure

1
Submit Request

Send a refund request via email explaining the reason for the request.

2
Review Request

Our team will review your request and verify your eligibility for refund.

3
Process Refund

If approved, we will process the refund within 5-10 business days.

4
Refund Notification

You will receive a notification when the refund is completed.

5. Refund Method

  • Refunds are processed through the same payment method used for purchase.
  • The refund process may take 5-10 business days depending on the bank.
  • The amount will be refunded in the currency used for payment.

6. Contact

For refund requests and inquiries, please contact our support team:

  • Email: noreply@dan-pay.com
  • Phone: +44 78 8252 1524

FAQs

Q: How long does the refund process take?
A: The refund process takes 5-10 business days from the date of approval.

Q: Can I get a refund if I change my mind?
A: A refund may be considered if we haven't started the service yet. Once started, no refund is possible.

Last Updated: 26/07/2026